When purchasing health and wellness products such as supplements, understanding the shipping and refund policy is essential for ensuring a smooth transaction. At Renew Supplement, we recognize that our customers value clarity and reliability in these areas. This article outlines our shipping and refund policy to provide you with the confidence you need in your purchase decisions.
**Shipping Policy**
The shipping process plays a crucial role in your experience with us. At Renew Supplement, we aim to dispatch your order as swiftly as possible to minimize any wait times. We utilize reliable shipping partners to ensure that your products arrive safely and on time.
When you place an order on our website, you can expect the following:
1. **Processing Time**: Orders are typically processed within 1-3 business days. If you order on a weekend or holiday, your order will be processed on the next business day.
2. **Shipping Options**: We offer various shipping methods to suit your needs. Depending on your location and selected option, standard shipping generally takes between 3-7 business days. Expedited options are available for those who need their products sooner.
3. **Tracking Information**: Once your order has been shipped, you’ll receive an email containing a tracking number. This allows you to monitor the progress of your shipment and know exactly when to expect your package.
4. **Shipping Destinations**: We currently ship to various locations, both domestically and internationally. However, please check our website for details on shipping restrictions to specific countries.
5. **Free Shipping**: For orders over a certain amount, we offer free shipping as a courtesy to our valued customers. Check the specific threshold on our site, as it may vary based on promotions.
**Refund Policy**
At Renew Supplement, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be times when a product does not meet your expectations. Our refund policy outlines how we handle returns to maintain transparency and prioritize customer satisfaction.
1. **Return Window**: You have 30 days from the date of purchase to request a return. This allows you sufficient time to evaluate the product and determine if it meets your needs.
2. **Condition of Products**: To be eligible for a refund, all products must be in their original, unopened condition. If you’ve opened a product, it may not be eligible for a return unless it is defective or damaged.
3. **How to Initiate a Return**: If you wish to return a product, please contact our customer service team with your order number and the reason for the return. Upon verification, we will provide you with the necessary instructions for returning the item.
4. **Refund Process**: Once we receive the returned product and verify its condition, the refund will be processed within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the transaction to reflect in your account, depending on your bank or credit card provider.
5. **Shipping Costs**: Please be aware that the original shipping costs are non-refundable. If you received a free shipping offer with your order, the shipping costs incurred will be deducted from your total refund.
In conclusion, understanding shipping and return policies is vital when purchasing supplements or any health-related products. At Renew Supplement, we prioritize providing excellent service and clarity in our policies. Our aim is to foster trust and ensure that your experience with us is positive from order to delivery. Should you have any questions or need assistance, our customer service team is always ready to help. For more information about our products and policies, visit our website at Renew. We look forward to serving you!